Refund Policy

1. Subscription Fees

Our Service operates on a subscription basis, with fees paid in advance. Subscription fees are non-refundable, except as explicitly stated in this policy or required by law.

2. Eligible Refunds

Refunds may be issued under the following circumstances:

• Technical Issues: If you experience persistent, unresolved technical issues with the Service that prevent you from using its core features, and you have worked with our support team to address the problem.
• Billing Errors: If you were charged in error (e.g., duplicate payments).

3. Ineligible Refunds

Refunds will not be issued for:

• Dissatisfaction due to features or performance when the Service is functioning as intended
• Unused portions of a subscription period after cancellation
• Failure to cancel before the next billing cycle

4. Trial Periods

If a free trial is offered, you are encouraged to evaluate the Service before committing to a subscription. No refunds will be provided for subscriptions started after a trial period.

5. How to Request a Refund

To request a refund, contact us at support@tutornate.com with the following information:

• Your name
• Account email address
• Details about the issue or reason for the request
• Any relevant transaction details (e.g., invoice or receipt)

Refund requests must be submitted within 14 days of the transaction date.

6. Processing Refunds

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method unless otherwise agreed.

7. Changes to this Policy

We may update this Refund Policy from time to time. Any changes will be posted with an updated "Effective Date." Continued use of the Service after updates constitutes acceptance of the revised policy.